Long time financial industry consultant Dave Martin recently published an article where he noted that “there is no such thing as an insignificant branch visit any longer. Providing excellent service in our branches has always mattered. In many ways, it has never mattered more.”
Very timely post-pandemic observations for CUs to consider as they re-open their lobbies. Your members have missed face to face service and now is the time to make sure that you welcome them back as best that you can. This means making it easy for members to:
- Schedule appointments
- Check-in with kiosks
- See their place in line with a wall display
- Place their name in the queue remotely
- Notify branch staff that they are waiting in the parking lothttps://www.betterbranches.com/wall-display.html
Key Takeaway: We are here to help you implement each of the items above, and help ensure that every branch visit is positive and productive for your visitors.