Wall Display

Better Lobby Wall Display improves branch service by making it easy for waiting members to know their position in the service and sales queue. When used in busy branches, they help support high levels of member service and improve staff efficiency.

In retail-style branches that also use the self-check-in kiosk, Wall Display provides visitors with a visual confirmation of successful check-in and shows them their position in the queue.

The Branch Queue Display can be configured to identify visitors who have appointments so that “walk-in” visitors are not surprised when those with appointments are served before them. The Display is compatible with various standard flat-screen monitors, and its easy-to-use administrative controls allow you to fine-tune its appearance to meet your operational and branding requirements.

The Branch Queue Display is optional for the Better Lobby/Main Service Queue.

FEATURES AND BENEFITS

Help your customers, empower your team, and grow your business

Flexible Branches Video

Connect with your members anywhere, anytime on any device, leveraging our video solution without requiring any special hardware.
Connect your members to the right experts across locations, ensuring specialized service without geographical limitations.
Book video appointments easily with immediate confirmations and direct Virtual Lobby access links for a smooth meeting setup.
Launch video calls with a single click, offering both scheduled appointments and on demand meetings for immediate member support.
Tailor video queues, services, and notifications to align with your credit union’s unique needs and branding, with easy third-party video integration.

Main Service Queue

Real-time tracking of in-branch and video visitors, including walk-ins and appointments, improving service speed and member satisfaction.
Enables easy check-in options for visitors from anywhere—via the corporate website, in-branch kiosks, or staff assistance, with no apps required.
Alerts staff to new arrivals and long wait times, facilitating better service management and reducing visitor wait times.
Our analytics offers in-depth, real-time reports on branch traffic, staff performance, and service times, aiding in optimized scheduling and operational improvements.
Integrates with the Survey Trigger Module to easily solicit and collect member feedback post-visit, enhancing service quality and member experience.

Kiosk

Provide an easy way for your visitors to check in from service via the physical Kiosk or have them check in from their own device by scanning a QR code.
Simplifies the arrival process for all visitors, significantly cutting wait times and improving flow.
Easily aligns with your credit union’s look and feel, enhancing member trust and connection. Works across devices and setups, ensuring a seamless user experience anywhere, anytime.

Online Queuing

Enables members to join the Main Service Queue before arriving at the branch, by going on your Credit Unions website and selecting the branch they want to visit,reducing in branch wait times and enhancing member satisfaction.
Efficient Parking Lot Check-In, allowing members to confirm their arrival without needing to enter the branch, further streamlining the service process.
Members receive instant text confirmations upon queue registration and check-in, complete with a cancellation option, ensuring a smooth and informed visit experience.
Provides branch management with foresight into walk-in volumes, enabling better scheduling around peak times for optimal staff utilization and service delivery.

Wall Display Features & Benefits

Displays real-time queue positions while seamlessly promoting your credit union’s brand.
Works in harmony with our suite of modules, providing visitors with clear confirmation of their check-in method, whether it’s through appointments, self-check-in kiosk, or online queuing.
Advertising – Tailor the display’s look to match your credit union’s aesthetic, from themes and colors to display columns. Plus, utilize the platform to display web compatible advertising, turning the Wall Display into a dynamic tool for engaging visitors and promoting your services.
Responsive display – Optimizes the viewing experience with responsive design that adjusts to various monitor sizes and orientations (Mobile, Tablet, Desktop, Smart TV), ensuring clear visibility and interaction from any distance within the branch

Ready to speak with an expert?

Blog

credit-union-face-to-face-meeting-better-lobby

Retaining the Human Touch in Digital Banking

In a recent article in Technology Record magazine, there was an interesting discussion on how digital-first [...]

credit-union-branch-improvement-better-lobby

2021 Consumer Banking Report Reveals Continued Branch Importance

There are many striking findings in EPAM’s Consumer Banking Report 2021 that surveyed 4,500[...]

Implementing Appointment Scheduling Software in Financial Institutions

In today’s fast-paced world, where time is often considered more valuable than money, financial institutions are increasingly turning to technology solutions like appointment scheduling software to enhance operational efficiency and improve customer service. This article explores the process of implementing such software in financial institutions, highlighting the benefits, challenges, and key strategies to ensure success. […]