Kiosk for Self Check-In and Concierge

Better Lobby Kiosk delivers important features requested by credit unions while simplifying the check-in of walk-ins, appointments, and online Queueing visitors. Whether the visitor self-checks in or the Concierge staff does it on their behalf, the process is fast and intuitive. The Better Lobby Kiosk module is highly brandable and easily configured to meet your branch needs. It works in most modern browsers and can be used on an iPad, Surface Tablet, or a touchscreen-equipped PC.

A screenshot of the Better Lobby kisok module running on a tablet computer. The screenshot of the kiosk module is on the page that asks a credit union member for their first and last name. A keyboard is below the first and last name input fields. Credit union members or visitors after putting in their first and last name then click on the continue button to continue the check-in through kiosk process.

Easy Check-in

Kiosk 5 has a highly intuitive workflow and ergonomic controls to make it easy for members of all ages and capabilities to use it.

Match your Brand

Match your brand easily. Kiosk 5's appearance can be changed to match your corporate brand using either pre-loaded off-the-shelf themes or by creating a custom theme that can be uploaded to Better Lobby.

Text me when I’m soon to be served

Text me when I’m soon to be served—this optional text feature advises visitors on their mobile phones when they are near the top of the service queue.

Wall Display Compatible

Wall Display Compatible—add our Branch Wall display to enhance the self-check-in experience further. Learn more about Wall Display.

Device Flexibility

suitable for fixed mounting on a pedestal using any of the compatible tablets, or as a concierge tool to check in visitors using a wireless device.

Encourages Branch Visits

Walk in and sign in—it’s that easy! Kiosk 5 allows visitors to engage in other branch-provided activities with the confidence that staff will know of their arrival and that they will be served in the appropriate order. Integrating the Kiosk and Better Lobby / New Accounts module is seamless.

Fast Appointment Check-in

Click, swipe, click, and your appointment visitor is checked in! Appointments created in the Better Lobby/Appointment Module will be recognized, and the staff member will be notified when the visitor completes the sign-in. Learn more about Branch Appointments.

FEATURES AND BENEFITS

Help your customers, empower your team, and grow your business
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Flexible Branches Video

  • Connect with your members anywhere, anytime on any device, leveraging our video solution without requiring any special hardware.
  • Connect your members to the right experts across locations, ensuring specialized service without geographical limitations.
  • Book video appointments easily with immediate confirmations and direct Virtual Lobby access links for a smooth meeting setup.
  • Launch video calls with a single click, offering both scheduled appointments and on demand meetings for immediate member support.
  • Tailor video queues, services, and notifications to align with your credit union’s unique needs and branding, with easy third-party video integration.
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Main Service Queue

  • Real-time tracking of in-branch and video visitors, including walk-ins and appointments, improving service speed and member satisfaction.
  • Enables easy check-in options for visitors from anywhere—via the corporate website, in-branch kiosks, or staff assistance, with no apps required.
  • Alerts staff to new arrivals and long wait times, facilitating better service management and reducing visitor wait times.
  • Our analytics offers in-depth, real-time reports on branch traffic, staff performance, and service times, aiding in optimized scheduling and operational improvements.
  • Integrates with the Survey Trigger Module to easily solicit and collect member feedback post-visit, enhancing service quality and member experience.
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Kiosk

  • Provide an easy way for your visitors to check in from service via the physical Kiosk or have them check in from their own device by scanning a QR code.
  • Simplifies the arrival process for all visitors, significantly cutting wait times and improving flow.
  • Easily aligns with your credit union’s look and feel, enhancing member trust and connection. Works across devices and setups, ensuring a seamless user experience anywhere, anytime.
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Online Queuing

  • Enables members to join the Main Service Queue before arriving at the branch, by going on your Credit Unions website and selecting the branch they want to visit,reducing in branch wait times and enhancing member satisfaction.
  • Efficient Parking Lot Check-In, allowing members to confirm their arrival without needing to enter the branch, further streamlining the service process.
  • Members receive instant text confirmations upon queue registration and check-in, complete with a cancellation option, ensuring a smooth and informed visit experience.
  • Provides branch management with foresight into walk-in volumes, enabling better scheduling around peak times for optimal staff utilization and service delivery.
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Wall Display Features & Benefits

  • Displays real-time queue positions while seamlessly promoting your credit union’s brand.
  • Works in harmony with our suite of modules, providing visitors with clear confirmation of their check-in method, whether it’s through appointments, self-check-in kiosk, or online queuing.
  • Advertising – Tailor the display’s look to match your credit union’s aesthetic, from themes and colors to display columns. Plus, utilize the platform to display web compatible advertising, turning the Wall Display into a dynamic tool for engaging visitors and promoting your services.
  • Responsive display – Optimizes the viewing experience with responsive design that adjusts to various monitor sizes and orientations (Mobile, Tablet, Desktop, Smart TV), ensuring clear visibility and interaction from any distance within the branch

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Blog

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How Better Lobby Appointments Can Improve Your Member Service Strategy

In today’s competitive landscape, credit unions are continuously seeking innovative strategies to enhance member service and operational efficiency. One pivotal area that holds significant promise is appointment management. Better Lobby Appointments offers a sophisticated solution designed specifically for credit unions, aiming to transform the traditional appointment setting into a dynamic tool that boosts member satisfaction […]