Online Queuing of Visits

Online Queuing enables branch visitors to place their name in the Main Service Queue for walk-in service before leaving home. It also allows members to check in from the parking lot if necessary.

It’s easy to use. Visitors select a branch to visit online, place their name in the queue, and receive a text message confirming their visit.

At the branch, they either notify staff of their arrival, enter a four-digit confirmation code at the self-check-in kiosk, or check in from the parking lot on their mobile device using a link that Better Lobby has sent them by Text.

Online Queuing reduces members’ wait time in the lobby. It also clearly indicates to management the visitors who will soon arrive at the branch, enabling branch managers to better organize staff lunches and breaks.

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