We just released our new Flexible Branches module that expands our Better Lobby Service Queue to enable members inside or outside a branch to be served by branch staff using video meetings. CU staff can be working remotely (i.e. home) or at a branch different from the visitor. Members have the option of connecting remotely through the credit union’s website or visiting a branch location that is video equipped.

This timely module builds on our history of being the most innovative visitor management and appointments system in the CU marketplace.

Key Takeaway: We think that Flexible Branches will help credit unions maintain branch service capacity even when access to branches is restricted by unexpected externally imposed changes and will significantly enhance your Business Recovery/Disaster Planning strategy.