Accessibility for All: How Better Lobby Supports Inclusive Service
We believe every credit union member deserves a smooth, welcoming, and accessible experience—whether they’re in the lobby, booking an appointment, or checking in online. That’s why we’ve integrated powerful accessibility features into the public-facing parts of our platform using accessiBe, an industry-leading accessibility tool. Whether your members are booking online, checking in at a kiosk, or joining a queue remotely, they’ll be able to adjust the display and interface to suit their needs with just one click. 🌐 Accessibility That Adapts to Each Member Better Lobby uses accessiBe’s accessWidget, a tool that brings top-tier web accessibility features to our platform. Members will see a small icon in the bottom right of the screen. When they click it, they can adjust the settings to better suit their needs. This helps members with: Visual impairments Motor difficulties Cognitive and neurological disabilities Temporary conditions or distractions 🔧 What Members Can Adjust Members can choose a pre-set disability profile (such as “Seizure Safe” or “Vision Impaired”), or make individual adjustments like: Increasing text size Improving color contrast Highlighting links and buttons Enabling keyboard-only navigation Reducing screen movement or flashing elements These changes happen instantly and only affect the user’s session, giving them control without changing the experience for others. ✅ Staying Compliant and Consistent With accessiBe, Better Lobby’s platform meets ADA and Section 508 accessibility standards. This helps credit unions reduce legal risk while building a more inclusive environment for all members. Benefits include: Automatic, ongoing compliance updates Monthly accessibility audits and reports Custom branding options so the accessibility interface matches your credit union’s look and feel Support for 33 languages, helping you serve a broader community 🧩 Where You’ll See It in Better Lobby The accessibility tools are active on the most-used public-facing modules: Appointment Booking Online Queuing Self-Service Kiosks This ensures members can comfortably use Better Lobby whether they’re at home, on the go, or in the branch. 🤝 Key Takeaway Accessibility isn’t optional—it’s essential.Better Lobby, with the power of accessiBe, makes sure your credit union offers an inclusive, user-friendly experience for all members. By making accessibility simple and automatic, we’re helping credit unions build stronger, more welcoming communities.