Accessibility for All: How Better Lobby Supports Inclusive Service

We believe every credit union member deserves a smooth, welcoming, and accessible experience—whether they’re in the lobby, booking an appointment, or checking in online. That’s why we’ve integrated powerful accessibility features into the public-facing parts of our platform using accessiBe, an industry-leading accessibility tool.

Whether your members are booking online, checking in at a kiosk, or joining a queue remotely, they’ll be able to adjust the display and interface to suit their needs with just one click.

🌐 Accessibility That Adapts to Each Member

Better Lobby uses accessiBe’s accessWidget, a tool that brings top-tier web accessibility features to our platform. Members will see a small icon in the bottom right of the screen. When they click it, they can adjust the settings to better suit their needs.

This helps members with:

  • Visual impairments

  • Motor difficulties

  • Cognitive and neurological disabilities

  • Temporary conditions or distractions

🔧 What Members Can Adjust

Members can choose a pre-set disability profile (such as “Seizure Safe” or “Vision Impaired”), or make individual adjustments like:

  • Increasing text size

  • Improving color contrast

  • Highlighting links and buttons

  • Enabling keyboard-only navigation

  • Reducing screen movement or flashing elements

These changes happen instantly and only affect the user’s session, giving them control without changing the experience for others.

Franklin D Roosevelt in a wheelchair talking to LL Zaminhoff in a lobby of a credit union to represent Accessibility.

✅ Staying Compliant and Consistent

With accessiBe, Better Lobby’s platform meets ADA and Section 508 accessibility standards. This helps credit unions reduce legal risk while building a more inclusive environment for all members.

Benefits include:

  • Automatic, ongoing compliance updates

  • Monthly accessibility audits and reports

  • Custom branding options so the accessibility interface matches your credit union’s look and feel

  • Support for 33 languages, helping you serve a broader community

🧩 Where You’ll See It in Better Lobby

The accessibility tools are active on the most-used public-facing modules:

This ensures members can comfortably use Better Lobby whether they’re at home, on the go, or in the branch.

🤝 Key Takeaway

Accessibility isn’t optional—it’s essential.
Better Lobby, with the power of accessiBe, makes sure your credit union offers an inclusive, user-friendly experience for all members. By making accessibility simple and automatic, we’re helping credit unions build stronger, more welcoming communities.