The Flexible Branches module extends the Better Lobby Visitor Management system to include video meetings with members from their desktop, tablet, laptop, or phone. Both appointments and unscheduled meetings are supported, and employees can work from home if needed.
With the addition of a document signing solution, most branch activities can be completed in a Flexible Branches Video meeting. If requested, we can direct the video meeting from Better Lobby to a third-party banking application while using Better Lobby to manage the visit.
Video Meeting capability: No apps to download! A secure, encrypted video meeting can be initiated between members and staff with a single click in Better Lobby.
Virtual Visitor Service Queues The enhanced Service Queue extends the conventional Better Lobby Branch Service Queue beyond the physical branch so that video visitors waiting in the virtual lobby can be seen and served by expert staff at any Better Lobby equipped location.
The Flexible Branches module enables members inside or outside a branch to receive video service from branch staff. CU staff can work remotely (i.e. home) or at a branch different from the visitor. Members can connect remotely through the CU’s website or using in-branch video.
