At Better Lobby, we believe that the best features come from listening to those who use our software every day – you! Whether you’ve been with us for a while or are new to the Better Lobby family, we want to hear your ideas. Your feedback could lead to our next big feature, or we might already have the perfect solution waiting for you!
Discover Existing Features
You might be surprised to learn that some of the enhancements you’re thinking about might already be part of Better Lobby. Our platform is packed with features designed to make managing your credit union’s lobby smoother and more efficient. From appointment scheduling to real-time analytics, we’ve developed a comprehensive suite of tools that may already address your needs.
Good to Know: For those who like to dive deep, we recommend checking out our detailed user manuals and training videos available on our website. They cover all features extensively and might reveal functionalities you weren’t aware of.
Tailored Solutions: Crafting Features from Your Feedback
A significant number of Better Lobby’s standout features have been developed directly in response to the needs and requests of credit unions like yours. Our commitment to listening to and collaborating with our clients is at the core of our innovation strategy. This client-driven approach ensures that the solutions we offer are not only effective but also perfectly tailored to meet the specific challenges faced by credit unions.
Collaboration Leads to Innovation
Each time a credit union approaches us with a feature request, it kicks off a collaborative process of development. Here’s how it typically unfolds:
- Initial Discussion: We start by understanding the specific needs and challenges that the feature is intended to address. This often involves multiple discussions to ensure we fully grasp the requirements.
- Feasibility Analysis: Our development team assesses how the new feature can integrate with existing systems, its technical feasibility, and the potential impact on the current user experience.
- Development and Testing: Once approved, the feature moves into development. We keep in close contact with the requesting credit union, ensuring that the feature evolves in line with their vision and needs.
- Beta Testing: Often, the credit union that requested the feature will participate in beta testing, providing feedback and helping us refine the functionality before it’s rolled out to all users.
Real Results from Real Requests
Many of the features now integral to Better Lobby started as suggestions from credit unions striving to improve their operational efficiency and member satisfaction. For example, our Online Queuing System was developed after several credit unions noted the need for better crowd management during peak hours. Similarly, the Video Meeting Platform was enhanced to include more robust security features following input from clients concerned about protecting member data during remote consultations.
Good to Know: If you see a feature that might benefit your operations, it’s likely that a credit union like yours was instrumental in its creation. We encourage you to participate in our user groups and forums to not only learn from others’ experiences but also to share your own insights, which could shape future updates or new features.
By continually adapting Better Lobby based on the direct input of our users, we ensure that our platform evolves in a direction that adds real value to credit unions, helping them meet both current needs and future challenges. If you have an idea or need a new feature, remember—your input could be the catalyst for our next big development. Reach out and let’s innovate together!
From Idea to Implementation
When you reach out with a feature suggestion, you’re not just sending an email into the void. You’re initiating what could be the next great feature in lobby management. Our process involves careful consideration of each suggestion, assessing feasibility, alignment with current trends, and potential benefits to our broader user community.
Good to Know: If you have a suggestion, consider detailing how this feature would impact your day-to-day operations and enhance your member service. More detailed proposals often translate into quicker assessment and prioritization in our development cycle.
How to Reach Us
Email your customer success manager.
Or contact us on the contact page: Contact | Better Branches
At Better Lobby, your insights drive our innovation. Together, we can ensure that our platform not only meets but exceeds the expectations of today’s credit unions, paving the way for a more efficient and member-friendly future. So, don’t hesitate—reach out today and let’s make Better Lobby even better, together!
