AT&T introduced the Picturephone way back in 1964 at the New York World’s Fair, but video calling would not move into the mainstream until Skype came out in 2003. Video banking has also been around for many years, but it wasn’t until the pandemic hit that it became much more commonplace for Americans who suddenly became Zoom knowledgeable.

Video banking opens up many possibilities for credit unions to:

  • Deliver better member service
  • Extend operating hours
  • Shorten wait times
  • Make more specialized skills remotely available

Key Takeaway: Many members still value face to face contact and video banking steps up to add the convenience of digital face to face meetings that members need.