The Rise of Contactless Credit Union Services: What Members Expect in 2026

In the last few years, credit union members have gotten used to doing things quickly and safely—often without touching a screen or waiting in line. What started as a response to the pandemic has now become the new normal. Technology offers people the ability not to touch public surfaces. For example, some faucets and sinks are automated and do not require touch. This is a new expectation and now you can offer contactless credit union services

Today, people expect contactless service. They want to check in with a QR code, get updates on their phone, or meet with staff through a video call. For credit unions, keeping up with these expectations means offering more flexible, no-touch options that respect people’s time, health, and needs.

In this blog post, we’ll look at why contactless technology is here to stay, how members use it, and how Better Lobby helps credit unions deliver the smooth, modern experience members want in 2026.

Why Contactless is Here to Stay

Over the past few years, the way members interact with credit unions has changed—fast. What started as a safety measure during the pandemic has now become something people expect: convenient, contactless service.

Many members now prefer low-contact options like checking in with their phones, booking appointments online, or meeting by video. These aren’t just high-tech upgrades—they’re ways to make visiting the credit union feel easier, faster, and more comfortable.

Contactless tools do more than just reduce germs. They also:

  • Improve accessibility for people who may have mobility or sensory challenges

  • Reduce waiting and touching shared surfaces

  • Speed up service by letting members take action before even walking through the door

Members have spoken—contactless service isn’t just nice to have, it’s expected. And with Better Lobby, credit unions can meet those expectations without sacrificing the personal service members still want.

Up next, we’ll explore how QR Code Kiosks are making check-ins easier than ever.

QR Code Kiosks – Touch-Free Check-In

Better Lobby’s QR Code Kiosk makes it easy for members to check in without touching anything but their own phone.

When members walk into a branch, they simply scan a QR code displayed at the entrance or service desk. This takes them to a secure check-in form they can fill out on their personal device—fast, safe, and completely touch-free.

Why Members Love It:

  • No need to touch shared screens

  • Quicker check-in means less time waiting

  • Reduces lobby congestion, especially during busy hours

Credit unions love it too! The QR code screen is customizable, so it can match your branding with your logo, colors, and even a custom message. You can also set a proximity limit to make sure only members who are actually near the branch can check in—adding an extra layer of security.

It’s a simple tool with a big impact—making service faster, safer, and smoother for everyone. Up next, we’ll look at how remote appointments are giving members even more control and convenience.

Mobile Check-Ins – Control in the Member’s Hands

With Better Lobby, members can check in right from their phones—whether they have an appointment or are using the online queue.

  • If a member booked an appointment, they’ll get a link by email or text. When they arrive, they just tap the link to check in—no need to wait in line.

  • If they’re using the online queue, they’ll receive a “parking lot check-in” text with a link. From their car or nearby, they can check in without stepping into the branch until it’s their turn.

Members also get real-time updates about their place in line and how long they might have to wait. This makes everything feel more predictable and less stressful.

Why it matters:

  • More control for members

  • Less guesswork and frustration

  • Clear, transparent service experience

Mobile check-ins put the power in your members’ hands—and help your staff stay organized and ready to serve. Next, we’ll explore how remote appointments are adding even more flexibility to the credit union experience.

Remote Appointments – Meet Anywhere

Not every member can make it to the branch—and that’s okay. With Better Lobby, your credit union can offer remote appointments through video or phone calls, making it easier than ever to stay connected.

This option is perfect for:

  • Working members with busy schedules

  • People in rural areas far from a branch

  • Members with mobility challenges who prefer to stay home

Remote meetings are built right into Better Lobby’s appointment system. Members choose the type of meeting they want—in-person, video, or phone—when booking. Staff are automatically notified and can prepare just like they would for an in-person visit.

Why members love it:

  • No need to drive or wait in line

  • Same great service—just more flexible

  • Secure and easy to use

Remote appointments let your credit union meet members wherever they are—at work, at home, or on the go. Up next, we’ll look at how secure digital documents keep the experience fast and paper-free.

Conclusion: A Long-Term Shift, Not a Temporary Fix

Contactless Credit Union Services isn’t just a short-term trend—it’s a permanent change in what members expect. What started as a safety measure during the pandemic has become the new standard for convenient, flexible, and accessible service.

Credit unions that offer QR code kiosks, mobile check-ins, and remote appointments aren’t just keeping up with technology—they’re showing members that they listen and care about their preferences.

Now is the time to ask:
Is your branch ready for the contactless future?

Better Lobby makes it easy to take the next step. With flexible tools that fit your needs, you can provide a faster, safer, and more member-friendly experience—starting today.

Key Takeaways for Contactless Credit Union Services

  • Contactless services like QR check-ins, mobile updates, and video meetings make branch visits faster, safer, and easier.

  • Credit union members now expect these options—it’s no longer just a “nice to have.”

  • Better Lobby gives credit unions the tools to offer a modern, flexible, and welcoming experience—whether in person or online.

 

Request a demo