A recent Financial Brand article highlighted several quantifiable benefits that appointments offer credit unions in addition to helping promote safety:

  1. Appointment scheduling produces new account growth
  2. Appointment scheduling improves access – members can better plan their day, and branch staff can more carefully meter lobby traffic
  3. Appointment scheduling can improve Net Promoter Scores
    Without a doubt, appointments provide for stronger member engagement and have quantifiable ROI.

Key takeaway: COVID-19 has accelerated the use of appointments, but their acceptance and usage are sure to continue post-pandemic.