What is Better Lobby?
Better Lobby is a software platform designed to make daily operations in credit unions smoother and more efficient. It helps manage the flow of members inside the lobby, from the moment they walk in, through their service, and until they leave. This tool is a game-changer for both credit union staff and members, ensuring that services are delivered quickly and more effectively.
Good to know: Better Lobby integrates with existing credit union systems to pull in member data, which helps in personalizing each member’s experience as soon as they check in.
Key Features of Better Lobby
1. Appointment Booking
Better Lobby allows members to book appointments using their mobile devices or computers. This feature helps manage the daily schedule of the credit union, ensuring that members are attended to promptly when they arrive.
Good to know: The appointment system can sync with personal calendars, allowing both staff and members to keep track of appointments without the need for manual entry.
2. Self-Check-In Kiosks
These kiosks are placed within the credit union lobby, allowing members to check themselves in for an appointment or queue up for a service without needing to interact with a receptionist. This not only speeds up the check-in process but also reduces the workload on the front desk staff.
Good to know: Kiosks can be customized to reflect the credit union’s branding and member interface preferences, enhancing the overall user experience.
3. Online Queuing
Members can add themselves to a service queue from anywhere, turning their travel time into their waiting time. This innovative feature reduces physical wait times and improves the efficiency of service delivery.
Good to know: The system provides real-time updates to both members and staff, adjusting queue times dynamically based on service availability.
4. Real-Time Analytics
Better Lobby offers a comprehensive analytics dashboard that provides insights into daily operations, member flow, and staff performance. This data is crucial for making informed decisions to enhance service delivery.
Good to know: Analytics can predict peak times and help manage staffing needs accordingly, ensuring that the credit union is always prepared for high traffic.
Benefits of Using Better Lobby
Better Lobby streamlines operations in several ways:
- Reduced Wait Times: Automated systems like appointment scheduling and self-check-in kiosks significantly cut down member waiting times.
- Improved Member Satisfaction: Quick and efficient services increase member satisfaction and loyalty.
- Enhanced Staff Efficiency: With automated tools handling routine tasks, staff can focus on providing better and more personalized service.
Implementing Better Lobby in Your Credit Union
Getting started with Better Lobby involves a few steps:
- Integration with existing systems.
- Training for staff to ensure they are comfortable using the new tools.
- Launching the system to members, often accompanied by informational campaigns to educate them on how to make the most of these new services.
Good to know: Better Lobby provides on-site training and ongoing support to ensure that credit unions maximize the benefits of the platform.
Key Takeaways
Better Lobby is not just a software solution; it’s a transformational tool that modernizes how credit unions operate, enhancing both member and staff experiences. By integrating such advanced technologies, credit unions can significantly boost their operational efficiency and member satisfaction.
If you’re interested in seeing how Better Lobby can transform your credit union, consider scheduling a demo to explore its capabilities in more detail.
