In an exciting development for credit unions nationwide, Howard Technology Solutions and Better Branches Technologies have joined forces to bring a best-in-class solution for member service. This partnership combines Howard’s customizable kiosks with Better Branches’ Better Lobby software, creating a seamless and efficient experience for credit union members.
Enhancing Member Experience with Howard Kiosks
Howard Technology Solutions is renowned for its professional-grade hardware solutions, and their kiosks are no exception. Designed to enhance efficiency and profitability, Howard’s kiosks offer a range of functionalities, including bill payment, secure self-service sales, information updates, wayfinding, scheduling, check-in processes, printing, and ticketing. These kiosks provide round-the-clock convenience, privacy, and adherence to social distancing guidelines, making them an ideal choice for credit unions looking to modernize their member service.
Better Lobby: The All-in-One Member Service Platform
Better Lobby is a modular software platform built specifically for credit unions. It improves the in-branch and remote member experience by organizing queues, appointments, video meetings, and staff workflows—all while collecting valuable data to inform decisions. Key modules include:
- Lobby Management Module: Efficiently manage in-branch traffic, ensuring fairness and reducing wait times.
- Appointment Module: Allows members to schedule appointments online or in-branch, with text and email reminders.
- Kiosk Module: Enables fast, contactless check-ins using credit union-provided devices or personal smartphones.
- Wall Display Module: Keeps members informed with real-time updates on wait times and queues.
- Online Queue Module: Allows members to check wait times and join the queue before arriving at the branch.
- Video Meeting Module: Offers flexible options for scheduled and on-demand video appointments.
- Reports & Dashboards: Provides real-time insights into queue activity, service times, and staffing efficiency.
- Admin & Configuration Tools: Centralized interface for configuring services, managing user access, and tailoring settings by branch.
A Seamless Integration for Modern Credit Unions
By combining Howard’s durable and reliable kiosks with Better Lobby’s powerful software, credit unions can deliver a branch experience that is efficient, member-friendly, and future-ready. This partnership aims to reduce wait-times, improve staff productivity, and provide a modern, transparent service that meets the evolving needs of credit union members.
Credit unions interested in learning how Howard’s hardware can maximize their Better Lobby investment are encouraged to schedule a demo. This partnership represents a commitment to helping credit unions modernize and strengthen member engagement, ensuring a seamless experience from check-in to service completion.
