Creating a More Transparent Lobby Experience
In every credit union, the lobby plays a major role in shaping how members feel about their visit. A well-organized lobby builds trust, reduces frustration, and shows that your credit union values members’ time. One of the easiest ways to improve the lobby experience is through clear communication and visibility—especially when it comes to managing lines.
At Better Lobby, we’ve seen how simple tools can make a big impact. When members walk into a branch, they want to know three things:
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Did someone check me in?
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Am I being helped soon?
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Are people going out of turn?
If they don’t have the answers, confusion and tension can build. This not only affects member satisfaction but can also distract your staff from helping others. That’s why transparency is key to a great member experience.
So, how do you make the check-in process more visible, more organized, and less stressful for everyone?
That’s where Better Lobby’s Wall Display comes in.
Next, we’ll explore exactly how the Wall Display works—and how it helps prevent misunderstandings, keeps your lobby calm, and gives members the peace of mind they deserve.
Why Credit Unions Love Better Lobby’s Wall Display
At Better Lobby, we know that a smooth, organized lobby creates a better experience for everyone. That’s why we built the Wall Display—a simple tool that makes a big difference in how your credit union runs each day.
What Is the Wall Display?
The Wall Display is a live, on-screen queue that shows members where they are in line. It can run on any device with internet access—a smart TV, computer monitor, or even a desktop PC. As soon as someone checks in, their name (or ticket number) appears on the screen. Everyone in the lobby can see who’s next, who’s being helped, and who’s waiting.
Why Use the Wall Display?
1. No More Line Jumping Confusion
One credit union we worked with had a problem—members were getting upset and even arguing in the lobby. They thought others were cutting the line. That all stopped when they added the Wall Display. Now everyone can see the order of the queue. It’s fair, clear, and conflict-free.
2. Keeps the Lobby Calm and Organized
When people don’t know what’s happening, frustration builds. The Wall Display helps everyone feel more relaxed by showing them exactly where they stand. No more wondering, “Am I next?” or “Did they skip me?”
3. Works With Your Existing Tech
The Wall Display is flexible—it runs in any browser, on almost any screen with internet. Whether you have a smart TV or a regular monitor connected to a small computer or tablet, you’re ready to go. It’s low-effort with high impact.
4. Saves Staff Time
With the display doing the talking, your staff can focus on helping members instead of answering “Who’s next?” every few minutes.
A Small Tool That Makes a Big Difference
The Wall Display may seem like a small feature, but for many credit unions, it’s a game-changer. It reduces confusion, eases tension, and creates a more welcoming environment for members and staff alike.
Key Takeaways about Better Lobby’s Wall Display
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Clear communication is essential to creating a positive member experience in the credit union lobby.
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Members want to know their place in line and that the process is fair—uncertainty can lead to frustration.
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Transparency builds trust and improves satisfaction while helping staff focus on meaningful service instead of managing confusion.
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Better Lobby’s Wall Display is a simple but powerful tool that shows members their position in the queue, reducing tension and keeping the lobby calm and organized.
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The Wall Display can be used with any screen that has internet access, making it easy to implement and customize for your branch.