In today’s world, flexibility is everything. That’s why more and more credit unions are setting up dedicated video meeting rooms—private, comfortable spaces where members can connect with staff through a secure video call. Whether they’re signing documents, asking about loans, or getting help with an account, these video rooms make it easy for members to get personal service—even if the staff member is at a different branch.
What Are Video Meeting Rooms?
A video meeting room is a small, quiet space inside a credit union branch where members can have a face-to-face video call with staff. These rooms are designed for:
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Signing documents electronically
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Getting personal help from remote staff
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Meeting with staff at another branch
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Private conversations without distractions
Some credit unions also use these rooms when staff are working from home or from another part of the building.
How It Works with Better Lobby
Better Lobby’s Flexible Branches Video Module makes it easy to connect members to staff anywhere. Here’s how it works:
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Member checks in for a video appointment using a kiosk or mobile device.
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Better Lobby adds the visit to the queue and sends them to the video room.
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Staff member at another branch (or even another city) joins the video call.
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They meet securely and can even share and sign documents in real time.
It’s fast, safe, and keeps your operations running smoothly—even when you don’t have every service at every location.
Why Credit Unions Love Video Rooms
1. More Service Options:
Members can talk to loan officers, new account reps, or specialists—even if they’re not in the building.
2. Save on Staffing:
No need to have every expert in every branch. Share staff across locations using video.
3. Better Member Experience:
Members get help right away, and don’t have to wait for someone to become available locally.
4. Great for Signatures and Secure Docs:
The rooms are set up for privacy, so members feel safe signing or sharing important information.
Meet the “Branch of the Future”
Video rooms help your credit union feel modern and member-friendly. They support both convenience and personal service—something that’s hard to do in traditional lobby setups. And when paired with Better Lobby’s new video room feature, your staff will have all the tools they need to manage, schedule, and run video appointments smoothly.
Key Takeaway about Video Meeting Rooms
Dedicated video rooms are a smart, easy upgrade that helps credit unions do more with less. With Better Lobby’s video tools, you can turn one branch into many—connecting members to the right person, at the right time, no matter where they are.
Ready to explore video meeting rooms for your branch?
Better Lobby makes it simple. Let’s talk.