Elevate the Member Experience at Every Branch
As a Member Experience Manager, your top priority is ensuring that every visit to your credit union is smooth, enjoyable, and efficient. Better Lobby provides an all-in-one lobby management solution that empowers you to deliver a consistent, high-quality experience across all branches, while giving you the tools to measure, manage, and improve member satisfaction.
Why Member Experience Managers Choose Better Lobby
1. Streamlined Check-In Process
Better Lobby’s self-service kiosks and QR code check-in options reduce wait times and allow members to take control of their visit. Whether members prefer to walk in or book an appointment, Better Lobby makes it easy to check in and get served.
2. Real-Time Queue Management
Keep your lobby organized and stress-free with our Wall Display system, which clearly shows members who is next in line. This transparency improves trust, reduces conflict, and creates a calm, orderly environment.
3. Personalized Service with Appointments
Better Lobby’s appointment scheduling feature lets you tailor service to each member’s needs. Staff can prepare in advance, offer faster service, and deliver a more personal experience. Members feel valued and respected.
4. Data-Driven Insights
Access real-time data and reports on service volume, wait times, and staff performance. Use these insights to optimize staffing, track member preferences, and make informed decisions to continually enhance service quality.
5. Member Feedback Integration
Better Lobby supports survey distribution through optional one-way text messages, allowing you to gather valuable feedback directly from members after their visit.
Key Features for Member Experience Managers
- Self-Service Kiosks — Provide fast, easy, and contact-free check-ins.
- Online Queue & Video Meetings — Offer remote service options for added convenience.
- Appointment Module — Manage high-demand services and reduce lobby congestion.
- Wall Display — Keep members informed and maintain lobby order.
- Reports & Dashboards — Track key performance metrics to improve operations.
See Better Lobby in Action
Ready to take your member experience to the next level? Contact us today for a demo or consultation and discover how Better Lobby can help you deliver outstanding service with every visit.