Imagine a busy day at your credit union where everything flows smoothly. No long lines, happy members, and staff focused on important tasks rather than paperwork. This isn’t just a dream; it’s possible with Better Lobby, a tool designed to make your credit union work better. Let’s walk through a day to see how it changes things.
Morning Rush: The Self-Check-In Kiosk
Before Better Lobby: Members line up early, waiting for doors to open. Staff rush around, trying to check everyone in and manage the growing queue. It’s chaotic and stressful.
After Better Lobby: As members enter, they head straight to the self-check-in kiosk. It’s like a smart machine where members tap in some details and get a number for service. No lines, no waiting to speak to someone just to say, “I’m here!”
Good to Know: The kiosk is customizable. You can set it up to ask for exactly the information you need from members, making their visit smoother and letting your staff know what each member needs as soon as they check in.
Mid-Morning: Online Queuing
Before Better Lobby: Members call in to ask how busy it is and whether they should come now or later. Staff spend time answering these calls instead of helping people in the branch.
After Better Lobby: Members can see how busy the branch is right from their phones. They add themselves to the queue before they even leave home. The system tells them the best time to come in, turning travel time into their waiting time.
Good to Know: You can set priorities in the queue. For instance, if someone has a quick task, you can move them up so that they’re in and out fast, making everyone’s day smoother.
Lunchtime: Real-Time Analytics
Before Better Lobby: Lunchtime hits, and it’s peak busy. But there’s no easy way to call in more staff because nobody knows it’s going to be busy until it is.
After Better Lobby: Real-time analytics show not just how many people are waiting but predicts busy times based on past data. Managers can see this first thing in the morning and adjust staff schedules to make sure there are enough hands on deck before it gets busy.
Good to Know: These analytics can also show you patterns over time, helping you plan better for future promotions or events that might bring more members to the branch.
Afternoon: Enhancing Member Satisfaction
Before Better Lobby: Members who have been waiting too long start to get frustrated, which means they’re not happy when they finally get service. This can make meetings longer and more difficult.
After Better Lobby: Staff get alerts if someone’s been waiting too long and can act to fix the situation before it becomes a problem. Maybe that means sending a quick text message update, or having someone step in to help out.
Good to Know: Happy members are more likely to be repeat members, and they tell their friends about their good experiences, which can bring in new business.
End of Day: Freeing Up Staff
Before Better Lobby: As the day winds down, staff are busy entering data from all the day’s interactions and getting ready for the next day.
After Better Lobby: Much of that data entry is automated. Appointments and services are logged as they happen, so there’s less to do at the end of the day. Staff can focus on wrapping up complex member needs or planning for future projects.
Key Takeaways
- Better Lobby transforms busy, stressful days into smooth, efficient operations.
- Features like the self-check-in kiosk, online queuing, and real-time analytics not only improve member satisfaction but also help your staff focus on what really matters.
Ready to see how Better Lobby can transform your credit union? Contact us today for a demo and see firsthand how our solutions can streamline your operations and boost member satisfaction.