Maximize Operational Efficiency and Member Satisfaction with Better Lobby
As a Credit Union Executive—whether you’re a COO, CIO, or Director of Operations—you are responsible for streamlining branch operations, improving the member experience, and ensuring your credit union stays competitive in a rapidly changing landscape.
Better Lobby helps you achieve all of that—and more.
Why Executives Choose Better Lobby
1. Centralized Lobby Management for All Branches
Better Lobby provides a unified platform to manage lobby traffic, appointments, kiosks, online queues, and video meetings across all your branches. With customizable features and real-time insights, you can maintain consistency and control from one dashboard.
2. Actionable Data for Strategic Decision-Making
Better Lobby’s powerful reporting and dashboard tools offer real-time and historical data on member visits, staff service time, and branch activity. Export data or connect it to your existing Business Intelligence tools (Power BI, Tableau, etc.) for deeper insights.
3. Optimize Staff Resources
Use real-time analytics to understand peak hours, service trends, and staff performance. This data helps you allocate staff efficiently, identify training needs, and improve service delivery, boosting productivity while reducing costs.
4. Enhance Member Experience
Provide faster, more organized service with our Lobby Management, Appointment Scheduling, and Self-Service Kiosk modules (including QR code check-in). Members enjoy shorter wait times, flexible appointment options, and a smoother in-branch experience.
5. Scalable, Reliable, and Secure
With over 20 years of success in credit union technology, Better Lobby is built to scale with your growth. Whether you manage one branch or 100, our software supports your needs with a reliable, secure platform and responsive support team.
Executive-Level Features
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Custom Reports & Dashboards
Track KPIs for branches and staff. Get instant access to visit data, service usage, and appointment metrics. -
Integration-Ready Platform
Easily integrates with your core system, CRM, and BI tools. Link member interactions to other data points like loan applications and marketing campaigns. -
Control and Compliance
Manage access and permissions across your organization. Ensure consistent service delivery and compliance with ADA accessibility and security standards. -
Multi-Year Contract Discounts
Take advantage of cost-saving contracts and flexible implementation options that align with your budget cycle and long-term goals.
Trusted by Credit Unions Across North America
Better Lobby is designed specifically for credit unions. We do not serve banks or for-profit financial institutions. Our sole focus is delivering tools that help credit unions grow, serve, and succeed.
Let’s Talk
Schedule a demo today to see how Better Lobby can help you improve operations, increase efficiency, and enhance your member service—branch by branch.