[Updated May 2025]
Branch traffic isn’t what it used to be.
In the past, managers could count on peak traffic during lunch breaks or around payday. But recent studies show branch visits are flattening—coming in at more unpredictable times and days. This makes staff scheduling harder and service consistency more challenging.
But there’s good news: credit unions using Better Lobby’s Appointment Booking module are already staying ahead of the trend.
Why Appointments Are a Win-Win
Whether it’s for opening an account, applying for a loan, or getting financial advice—appointments help both members and staff:
✅ Members love the convenience: They know when they’ll be seen and don’t have to wait.
✅ Staff can plan better: No more guessing how busy the day will be.
✅ Managers gain visibility: With Better Lobby’s reporting, you can see what services are in demand and when.
✅ Branches run more smoothly: Less waiting. More doing.
Flexible Features for Today’s Credit Union
Better Lobby’s Appointment Calendar includes:
-
Branch-by-branch setup
-
Remote, phone, or in-person appointments
-
Custom appointment types
-
Staff availability controls
-
Mobile-friendly booking links
Everything’s built to make life easier for your members—and your team.
Looking Ahead
Appointments won’t just be a “nice to have.” They’re becoming the standard way members interact with their credit union.
If your team is still relying on walk-ins and guesswork, now’s the time to modernize with Better Lobby’s Appointment Booking tools.
Key Takeaway
Appointments help flatten the chaos of unpredictable traffic and give credit unions the tools to deliver better service, every day. With Better Lobby, it’s easy to get started—and even easier to scale.
The following section is the original post from March 2014. While some product names and screenshots may be outdated, we’ve kept it here for historical reference.
Some recent industry studies have shown a flattening of branch traffic patterns, both in the time of day and the day of the month. Because of this trend senior managers are having a much more difficult time scheduling branch employees.
While branch walk-ins currently exceed appointments at many branches, the use of appointments will grow in the future. Appointments are a win-win: members get better service and staff efficiency levels improve dramatically. Our Branch Appointment Calendar module establishes the infrastructure – in an affordable manner – for these positive changes to occur.
Key Takeaway: Our Appointment Calendar module will help CUs evolve their branch network to meet the changing expectations of their members in way that reduces costs, improves member satisfaction and increases sales.
