Post-COVID Branch Technology Trends

In a recent article in the Financial Brand, James Caliendo, CEO at PWCampbell, a professional consulting and construction services organization specializing in financial services, stated that only those FIs that are willing to fresh branch technology approaches will prosper post-pandemic. He recommends that they expand their branch technology mix to include new tools like interactive kiosks, iPad integration, digital marketing screens and video conferencing.

We completely agree with his recommendations and have directly addressed all of these areas with our Better Lobby modules:

  • Interactive Kiosks & iPad integration (BL Kiosk 5)
  • Digital Marketing Screens (BL Wall Display)
  • Video Conferencing (BL Flexible Branches)

Key Takeaway: Technology will never replace face to face branch interactions, but technology will always play a vital role in enhancing the overall member experience.