A recent Forbes article laid out six compelling reasons why consumers still want to use – and need to use – branches:

  1. Personal Touch to Solve Problems
  2. Advice on Complex Financial Topics
  3. In-Person Suggestions for Other Financial Solutions
  4. Cash and Foreign Currency
  5. Special In-Bank Services (ie, notary, coin cashing, safe deposit box, cashier’s check, etc.)
  6. Business Banking Relationships

Key Takeaway: As long as people need to talk to other people to understand their finances and make decisions about their money, brick-and-mortar banking is still going to serve a vital need.