Some observers contend that video banking will be the next chapter in a credit union’s digital transformation. Research co-sponsored by Efma and Vidyo found that nearly 80{91edff4ab0179c213d4d62ccb73735ad51d636906a6f58336791bd911b76df7b} of all surveyed FIs plan to offer video-enabled banking services.

Respondents noted that regardless of the channel (mobile, desktop, branch or ATM), the most important capabilities for video banking services were:

  1. click-to-call
  2. call scheduling
  3. call recording
  4. call escalation

In preparation for this transformation and to help address item 2 above, we developed Better Lobby Video Meeting Queue Module (VMQ).

Key Takeaway: Now is the time for credit unions to start working on their video implementations and a perfect first step is to look at Better Branches Branch Video Meeting VMQ solution that provides the member service management component missing from many video conferencing systems.