Better Lobby is the visitor management Solution credit unions need to ensure member satisfaction, sales effectiveness, and optimal employee utilization. Whether virtual or in-branch, appointments or unscheduled meetings, Better Lobby includes the tools you need in a single browser-based solution!
Below are some highlights:
Flexible Branches Video Meetings - are remarkably easy to initiate and use. For the visitor, it is simply a few clicks - there are no apps to download. For staff, it is a single click in the Better Lobby “currently serving” visit page. . (more about Video…)
Appointment Booking - Our Web/Mobile Booking Tool makes it easy for members to book a video or in-branch appointment with qualified staff. Appointments made in this way appear in the Better Lobby Branch Appointment Calendar and integrate with Outlook to ensure an enterprise-wide view of member appointments. (more about Appointments …)
Sales and Service Queue - manage both virtual and in-branch visits from a single interface. Improve member service and sales performance, while reducing service costs. Visible to all staff, this module enables employees to seamlessly move from serving visitors in-person to video meeting service. (more about Main Service Queue…)
Online Queuing – reduces the time spent waiting, by enabling visitors to place their name in the branch service queue prior to arriving at the branch. (more about online queuing…)
Kiosk Self Check-in - Essential in the retail branch concept to ensure that visitors can queue themselves
for service when there is no line to join. Supports both Appointments and Walk-ins. (more about Kiosk…)
Concierge Check-in - easily and quickly queue the incoming visitor on a wireless iPad or Windows tablet computer.
Branch Service Queue Wall Display - provides confirmation to waiting visitors that they are “checked in” and shows where they are in the service queue. Displays appointment time for those that have appointments. (more about Branch Service Queue Display…)