In a recent timely article, long time banking consultant Dave Martin offered some insightful observations on the value of branches:

  • “Our branch employees will have numerous opportunities over the next few months to strengthen relationships and build customer loyalty like few other times in history.”
  • “There will be many customers dealing with unplanned issues and concerns caused by an economic disruption, and in anxious times folks are drawn to positive, empathetic, and helpful people.”

He concludes that: “In trying times, branches are the rocks of many folks’ banking relationships.”

Key Takeaway: At Better Branches Technology, we are fully committed to helping credit unions be that rock for their members. We have numerous solutions that can help CUs keep their lobbies open while safely and efficiently serving members.