As the financial world continues to shift toward digital-first services, credit unions are redefining what “in-branch” experiences look like. A perfect example? Self-check-in kiosks. Want to make a smart move? Having kiosks are a smart move.
Instead of handing out magazines or having members wait aimlessly for their appointments, forward-thinking credit unions like Island Savings CU are handing members tablets. Members can browse, stay productive, or—more importantly—check themselves in with ease.
[Updated May 2025]
Tablets That Do More Than Entertain
Better Lobby’s Self Check-In Kiosk solution transforms a simple tablet into a powerful branch service tool. Whether you’re using an iPad, Android device, or Microsoft Surface, your members can easily:
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Check in for an appointment
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Update personal details
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Notify staff of their arrival
You can even enable staff to assist with check-ins using the same tablet—perfect for greeter roles or helping less tech-savvy members.
Customizable to Match Your Brand
Every credit union is different, and Better Lobby knows that. Our kiosk interface is highly customizable, allowing you to:
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Add your branding and messaging
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Choose the check-in steps that match your service flow
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Support multiple languages or accessibility options
This flexibility helps your branch look and feel modern while still maintaining the warm, community-first identity credit unions are known for.
Benefits That Go Beyond Tech
Implementing Better Lobby kiosks does more than digitize a process. It:
✅ Improves member experience by giving members more control and less wait
✅ Reduces front-desk strain, freeing staff to focus on more complex needs
✅ Demonstrates innovation, showing your credit union understands how members want to engage in 2025 and beyond
As discussed in The Modern Credit Union Experience, today’s members want the best of both worlds: the convenience of digital tools and the personalized service of physical branches. Better Lobby kiosks bridge that gap beautifully.
Key Takeaway on Kiosks Are a Smart Move
Members are already comfortable using tablets. Why not use one to let them check in quickly and easily? With Better Lobby kiosks, you’re offering a smart, seamless, and cost-effective tool that makes both staff and members happier.
Looking to modernize your branch without losing the personal touch?
Better Lobby kiosks are the answer.
The following section is the original post from April 2016. While some product names and screenshots may be outdated, we’ve kept it here for historical reference.
At Island Savings CU, when members have an appointment and are waiting to meet with an employee, instead of handing out magazines and newspapers, they are offered tablets that they can use for browsing. This is an excellent idea and one that matches perfectly with our Better Lobby Self Check-in Kiosk solution that can use either an iPad, MS Surface, or Android Tablet to self check-in (or a greeter can assist with check-in via the same tablet).
Our kiosk pages are highly intuitive and can be easily customized to each credit union’s desires. Improving member service and reducing branch staff costs are just two of the benefits of installing a Better Lobby Kiosk.
Key Takeaway: Many members enjoy using tablets for surfing the Internet and using one to check-in your members is a great way for your credit union to demonstrate insightful use of technology.