After implementing our Online Queuing module (software which enables branch visitors to place their name in the Better Lobby Main Service Queue – for walk-in service – before arriving at the branch) at various CUs across the US, we received feedback from our CU partners that they really wanted their members to be able to “announce” their arrival in the branch parking lot via a text message. Our developers responded quickly and we are proud to announce the release of our new Parking Lot Check-in feature.

Once members have queued online, they receive a TEXT message with a “check-in” link that can be used when they arrive at the branch parking lot. It’s a simple and easy to use feature that conveniently checks-in members from the safety of their cars.

Key Takeaway: By allowing members to wait in their cars, credit unions will be putting both their members and their employees at ease.