Better Branches Technology - Main Service Queue Benefits

Main Service Queue - Benefits

The benefits of the Main Sales & Service Queue extend well beyond the first point of contact with your client. They include:

people waiting in credit union lobby

Service Quality and Sales

  • Improves speed and quality of branch service
  • Helps build member loyalty
  • Encourages best work practices and enables superior member service
  • Encourages cross-selling and referrals
  • Enables an elegant referral or service "hand-off" from Teller to Platform staff in traditional branches

Cost Control

  • Helps control and reduce labor cost
  • Affordable, with an attractive return on investment (ROI) - pays for itself in months, not years

Management Control and Compliance

  • Helps management monitor employee performance standards
  • Increases management's "span of control"
  • Greatly improves management access to visitor metrics in real-time

Installation and Start-up

  • Technically easy to deploy - no special client applications are needed
  • Readily adopted by staff - requires little effort to learn and use
  • Easily "fits" your organization's special requirements