Main Service Queue - Benefits
The benefits of the Main Sales & Service Queue extend well beyond the first point of contact with your client. They include:
Service Quality and Sales
- Improves speed and quality of branch service
- Helps build member loyalty
- Encourages best work practices and enables superior member service
- Encourages cross-selling and referrals
- Enables an elegant referral or service "hand-off" from Teller to Platform staff in traditional branches
Cost Control
- Helps control and reduce labor cost
- Affordable, with an attractive return on investment (ROI) - pays for itself in months, not years
Management Control and Compliance
- Helps management monitor employee performance standards
- Increases management's "span of control"
- Greatly improves management access to visitor metrics in real-time
Installation and Start-up
- Technically easy to deploy - no special client applications are needed
- Readily adopted by staff - requires little effort to learn and use
- Easily "fits" your organization's special requirements