[Updated August 2025]
From major U.S. banks to British institutions like Lloyds Bank, online appointment booking is going global. In the UK, Lloyds now lets customers schedule branch appointments in real time via the web or mobile—choosing the day, time, and even receiving SMS or email reminders.
This shift isn’t just a trend. It’s a transformation in how consumers expect to engage with their financial institutions—they want flexibility, control, and convenience.
Better Lobby: Real-Time Appointment Booking Built for Credit Unions
At Better Lobby, we’ve been helping credit unions meet this growing demand for years with our Mobile Booking Tool and Appointment Calendar modules. These tools allow your members to:
✅ Book appointments online or by mobile, anytime, anywhere
✅ Choose a branch, date, time, and staff member
✅ Receive confirmation and reminders via email or text
✅ Sync seamlessly across teams, whether in-branch or in your contact center
Whether it’s applying for a loan, opening an account, or just needing face-to-face service—members appreciate knowing they’ll be helped when it works best for them.
Make It Part of Your Strategy
As Lloyds’ Digital Director said:
“There are some things that some people just prefer to do face to face.”
And he’s right. Even in a mobile-first world, branches still matter—especially when paired with smart, self-service digital tools.
Key Takeaway:
With Better Lobby, your credit union can match—and exceed—the convenience offered by global banks. Online appointment booking is no longer optional—it’s expected. Let’s help your CU deliver it with ease.
The following section is the original post from October 2014. While some product names and screenshots may be outdated, we’ve kept it here for historical reference.
The big British banks are now following their trend-setting American counterparts with news that Lloyds Bank has rolled out an online system that lets customers book branch appointments in real-time. News reports state that this is a first in the United Kingdom.
In action, customers can pick a branch and appointment time – from the following day to up to three weeks in the future – online or through their mobile phone. The service is also configured to send users SMS and/or email reminders of their appointment.
In a press release, Adrian Bryant, digital director, Lloyds Bank, stated: “The new online appointment booking system will give customers convenient access to our branches. There are some things that some people just prefer to do face to face. So we’re using technology to improve that process for everyone while recognizing people’s varying needs.”
Key Takeaway: Online appointment booking is fast becoming a reality in the US in most areas of our society and is spreading around the world. That is because by empowering consumer appointments through websites and mobile devices, organizations of all sizes dramatically improve the consumer experience, loyalty and revenue opportunities.