Digital banking practices and credit union branches are 100{91edff4ab0179c213d4d62ccb73735ad51d636906a6f58336791bd911b76df7b} complementary. Without a doubt, branches are enviable assets to online-only neobanks.
However, one big question for CUs is how to integrate digital technologies into their lobbies. In a recent article in Banking Dive, an EVP at Mastercard offered these 5 suggestions:
- touch-screen interfaces
- staff as tech-enabled concierges
- video conferencing
- facial recognition upon arrival
- immersive virtual reality workshops
Our Kiosk module can help with options 1 and 2, while our Flexible Branches Video Meetings module has you covered for option 3.
Key Takeaway: When remodeling your branches, you need to carefully consider how to make them more “digital friendly” and we are here to help.