Member service can begin even before your lobby front door. Just as with many other industries, CUs have begun providing services curbside, including notarizations and loan document signings. This not only serves as a Covid safety measure, but it can be more convenient for elderly or disabled visitors.
We recognized in the early days of the pandemic that the parking lot was becoming the new lobby and responded by adding our Parking Lot Check In functionality. This is a simple and easy to use feature that conveniently checks in members from the safety of their cars.
Key Takeaway: By utilizing the Parking Lot Check In feature of our Online Queueing module, your CU can easily know when a member arrives, track who has been waiting and provide stellar member service at the member’s vehicle or in the lobby.