In a recent poll conducted by Boston Consulting Group, just 3{91edff4ab0179c213d4d62ccb73735ad51d636906a6f58336791bd911b76df7b} of Americans said they would stop using branch banking altogether in response to the coronavirus pandemic. Without a doubt, this means that closing branches would not be advisable. Yet, CUs must seriously rethink how they plan to handle lobby visits post-pandemic.
Better Lobby offers may ways to keep your lobbies open – both safely and efficiently:
- Appointments
- Online Queuing
- “Text me when I’m soon to be served”
Key Takeaway: Your members expect and want access to face to face meetings. Fortunately there are affordable ways to meet their needs.