Tellers and Lenders
[Updated April 2025] The Shift from Tellers to Universal Staff: What It Means for Credit Unions and Members Credit unions across the country are making a big change: they’re moving away from traditional teller roles and shifting toward universal staff positions. But what does that really mean—and how does it affect members? Let’s break it […]
Mobile Web Wait-time Indicator – very cool!
[Updated April 2025] Turning Travel Time into Wait Time: Smarter Service with Online Queuing The beauty of Better Lobby’s Online Queuing module is that it goes beyond simply showing wait times—it actively helps credit unions balance branch traffic and improve the member experience across the board. By letting members view real-time wait times or the […]
Branch of the Future – Part 2 – the Evolving Branch
[Updated April 2025] Smarter Appointments: Why Branch Scheduling Matters More Than Ever As credit union branches evolve to meet changing member expectations, the way appointments are handled is becoming more important than ever. While walk-ins will always have a place in branch service, the shift toward appointment-based visits is helping credit unions improve service, reduce […]
Branch of the Future – Part 1 – Distance Matters
[Updated April 2025] Bringing Digital and Branch Strategies Together The research is clear—location still matters, even in a digital world. While more members are banking online or on their phones, they still want to know there’s a nearby branch when they need one. Especially for more complex services like loans, new accounts, or financial advice, […]
Workforce Management – Part 2
[Updated April 2025] Using Better Lobby Reports to Improve Branch Efficiency Running an efficient branch isn’t just about having the right number of staff—it’s about having the right data to make smart decisions. That’s where Better Lobby’s built-in reports come in. With over 50 ready-to-use reports, Better Lobby helps credit unions understand what’s really happening […]
The Ultimate Guide to Lobby Management for Credit Unions: Tools and Tips
What Is Lobby Management? If you work at a credit union, you’ve probably seen this scene play out: A member walks into the branch and doesn’t know where to go. Another member is hovering awkwardly near the teller line. A staff member tries to guess who’s next. Meanwhile, a couple of other people are visibly […]
Credit Union Lobbies: Why Lobby Management is Essential in 2025
As we move into 2025, credit unions face new challenges in delivering exceptional member service while maintaining operational efficiency. Lobby management systems have become essential tools for modernizing credit union branches, reducing wait times, and improving the overall member experience. Whether it’s optimizing appointments, utilizing video meetings, leveraging real-time data, or integrating AI-powered analytics, a […]
How to Reduce Member Wait Times with Lobby Management
Discover how credit unions can dramatically reduce wait times and enhance member satisfaction with Better Lobby’s effective management techniques. Explore practical tips and advanced tools for optimizing every step of the member journey.
Why Credit Unions Need a Lobby Management System
A well-organized lobby is essential for providing a seamless experience for credit union members. Without a lobby management system, long wait times, confusion over service order, and inefficient staff workflows can frustrate both members and employees. Credit unions need a modern approach to managing walk-ins, appointments, and overall lobby flow. Better Lobby provides the tools […]
Human Interaction Is a Differentiator
[Updated April 2025] Why Human Interaction Still Matters in a Self-Service Banking World As credit unions embrace self-service tools—like online banking, mobile apps, and smart kiosks—it’s easy to think that technology is replacing people. But the truth is: human interaction is more important than ever. In fact, industry experts agree. In an American Banker article, […]
New Accounts Lobby Management – Visits & Services
[Updated April 2025] Smarter Data, Smarter Decisions: How Better Lobby Supports Modern Branch Management Since the release of our “Visits & Services” upgrade, we’ve continued to evolve Better Lobby into a powerful platform for both member experience tracking and branch performance analysis. Today, Better Lobby is more than just a lobby management system—it’s a decision-making […]
Chase Vs. Umpqua: Two Views of the Future Branch
[Updated April 2025] What the “Branch of the Future” Means for Credit Unions Today As credit unions plan for the future, one thing is clear: the old model of the branch is changing. Routine transactions are moving online or to ATMs, and members are coming into the branch for more meaningful reasons—like getting a loan, […]
Implementing Appointment Scheduling Software in Financial Institutions
In today’s fast-paced world, where time is often considered more valuable than money, financial institutions are increasingly turning to technology solutions like appointment scheduling software to enhance operational efficiency and improve customer service. This article explores the process of implementing such software in financial institutions, highlighting the benefits, challenges, and key strategies to ensure success. […]
Better Lobby’s QR Code Kiosk: A Simple, Smart Solution for Credit Unions
Technology is making everyday tasks easier—and credit unions are no exception. Better Lobby’s QR Code Kiosk is a game-changer for credit unions looking to provide a smoother, more convenient check-in experience for members. Instead of using a shared touchscreen or kiosk, members can simply scan a QR code with their own device and check in […]
Thoughts about Referrals and Cross-selling
[Updated April 2025] Turning Conversations into Opportunities: How Better Lobby Supports Cross-Selling in Credit Unions A few years ago, The Financial Brand published a powerful series called “What Banks and Credit Unions Can Learn From One Another.” One article in particular stood out: the importance of cross-selling—the ability to connect members with additional products and […]
Branch Appointments: the time has arrived!
[Updated April 2025] Why Branch Appointment Scheduling Is the Missing Piece of Member Service As credit unions work to modernize their branches and improve the member experience, appointment scheduling is quickly becoming a must-have feature. While big banks like Bank of America, Wells Fargo, and BMO Harris have offered online scheduling for years, many credit […]
Video Meeting Solutions for Remote Banking Services
In the digital age, remote banking services are more than a convenience—they are a necessity. With the rise of video meeting solutions, financial institutions can offer personal, real-time services to their customers regardless of geographic barriers. This article explores the integration of video meeting solutions into remote banking services, highlighting their benefits, implementation strategies, and […]
Lobby Queues can improve Staff Performance
[Updated April 2025] Why Time Matters: How Better Lobby Helps Credit Unions Serve Busy Members According to Gallup, half of Americans feel they don’t have enough time in the day. That’s especially true when it comes to running errands like visiting the credit union. Members want fast, friendly service—but they also want to feel like […]
Branch Offers Made Easy
[Updated April 2025] What Is “Next Best Offer” and Why Does It Matter? The “next best offer” is all about giving members the right product or service at the right time. Instead of sending out the same message to everyone, you use what you know about a member—like their recent activity or life stage—to offer […]
Online Queuing Systems for Credit Union Branches
In today’s fast-paced world, credit unions are continually looking for ways to enhance operational efficiency and improve member satisfaction. One of the most effective solutions is the adoption of online queuing systems. These systems streamline the process of managing member visits, reducing wait times and optimizing service delivery in credit union branches. Introduction to Online […]
The Future of Banking: How Credit Unions Can Stay Competitive with Innovative Tech
In today’s fast-evolving financial landscape, credit unions are finding it increasingly crucial to adapt and innovate to meet the growing expectations of their members. The adoption of advanced technology not only enhances operational efficiency but also significantly boosts member satisfaction and retention. This blog explores essential technologies such as online queuing systems, video meeting platforms, […]
How Credit Unions Can Streamline Operations with Self-Service Kiosks
Self-service kiosks are becoming an essential tool in credit unions. They are simple machines that let members check in, make appointments, or access services without needing a staff member to assist them. By using these kiosks, credit unions can provide faster, more convenient services, making things easier for both members and staff. Why Self-Service Kiosks […]
Using Better Lobby’s Appointment Features to Tackle Peak Times
Hello! Managing a busy credit union can be a big challenge, especially when lots of members come in at the same time. This is called “peak times,” and it can make both members and staff feel rushed and overwhelmed. 🕒 That’s where Better Lobby comes in! We have some really cool tools that can help […]
The Role of Real-Time Analytics for Credit Unions in Customizing Member Experience
Real-time analytics is like having super-fast updates about what’s happening right now. For credit unions—places where people save and borrow money—knowing things quickly is super important. It helps them make smart decisions fast, just like how a weather app updates you instantly about the weather, so you know if you need an umbrella. Purpose of […]
Optimizing Credit Union Operations with Better Lobby During Economic Challenges
Credit unions today are facing some tough challenges. With money being tight for everyone, credit unions are seeing fewer deposits. They also don’t have enough people working, or sometimes there just isn’t enough staff to cover everything that needs to be done. Plus, with prices going up because of inflation, credit unions have to work […]
Cost-Effectiveness of Lobby Management Systems in Credit Unions
Lobby management systems are special tools that help credit unions organize how members are served in the lobby. This technology makes sure members don’t wait too long and helps staff manage their tasks better. Think of it as a smart system that organizes the queue, so everyone knows their turn, just like taking a number […]
How to Train Your Staff to Maximize the Benefits of Better Lobby
When a credit union adopts new technology like Better Lobby, it’s not just about installing software or setting up new systems—it’s about empowering your team to use these tools effectively. Proper training is the key that unlocks the full potential of any technology, ensuring that your staff can use it confidently and competently. This is […]
From Data to Decisions: Elevate Your Credit Union with Better Lobby Analytics
In the ever-evolving financial sector, staying ahead means understanding every aspect of your operations, especially how you interact with your members. Better Lobby’s suite of analytics and reporting tools offers credit unions a crystal-clear lens into these interactions, providing the data needed to make strategic decisions that spur growth and enhance member service. Understanding Data-Driven […]
Maximizing Efficiency: How Better Lobby’s Queue Management System Reduces Wait Times
Have you ever been stuck in a long line, just waiting and waiting? It’s not fun, right? Well, credit unions face this issue too, but with their members! That’s where Better Lobby comes in. This smart system helps credit unions manage their queues (that’s a fancy word for lines), so members spend less time waiting […]
Understanding Better Lobby Notifications: A Beginner’s Guide
Welcome to our beginner’s guide on understanding the notification system in Better Lobby, a key tool for managing the flow and engagement of members in your credit union’s lobby. Notifications play a crucial role in keeping both staff and members informed and ensuring operations run smoothly throughout the day. What Are Better Lobby Notifications? Better […]
Introduction to Better Lobby: What Is It and How Does It Work?
What is Better Lobby? Better Lobby is a software platform designed to make daily operations in credit unions smoother and more efficient. It helps manage the flow of members inside the lobby, from the moment they walk in, through their service, and until they leave. This tool is a game-changer for both credit union staff […]
A Day in the Life: How Better Lobby Improves Your Credit Union’s Daily Operations
Imagine a busy day at your credit union where everything flows smoothly. No long lines, happy members, and staff focused on important tasks rather than paperwork. This isn’t just a dream; it’s possible with Better Lobby, a tool designed to make your credit union work better. Let’s walk through a day to see how it […]
How to Use Better Lobby Wall Display to Inform and Engage Members
Navigating the dynamics of a credit union lobby can often be as complex as managing the financial needs of its members. In this bustling environment, managing member expectations isn’t just a courtesy; it’s crucial for maintaining harmony and efficiency. That’s where the Better Lobby Wall Display comes into play, revolutionizing how members interact with your […]
No Cupcake Sprinkle ATM Here, Just Better Lobby’s Innovative Self-Check-In Kiosk
In an era where convenience is king, credit unions are increasingly turning to automation to enhance their member services. One standout innovation in this digital transformation is the self-check-in kiosk. Better Lobby’s self-check-in kiosk represents a significant leap forward in how credit unions interact with their members, streamlining operations and enhancing user experience. This article […]
Introducing the New Knowledge Base for Better Lobby: Enhanced User Experience
At Better Lobby, we’re committed to not only providing exceptional lobby management solutions but also ensuring that your team can leverage these tools to their fullest potential. We’re excited to introduce our new knowledge base—a comprehensive resource designed to transform how your credit union interacts with our platform. Up-to-Date Manuals and Instructional Videos The cornerstone […]
Better Lobby’s Mobile-First Solutions: Revolutionizing Credit Union Member Services
Better Lobby’s Mobile-First Solutions: Revolutionizing Credit Union Member Services In the digital age, convenience is paramount. Better Lobby recognizes this and has tailored its offerings to enhance the experience of your credit union’s members and your team alike. Our suite of mobile-first solutions is designed to streamline operations and elevate member satisfaction by bringing essential […]
Enhancing Staff Efficiency with Better Lobby’s Automation Tools
Understanding Automation in Lobby Management Explore the fundamentals of automation within the framework of lobby management and discover how Better Lobby incorporates these technologies to streamline daily operations and enhance service delivery. What is Automation in Lobby Management? Automation in lobby management refers to the use of software tools to handle routine tasks that would […]
Optimizing Branch Efficiency: Discover How Better Lobby Enhances Your Credit Union’s Operations
Introducing Better Lobby: A Tailored Solution for Credit Unions Better Lobby is a lobby management platform designed specifically for credit unions. It addresses the unique needs of credit unions, providing features that ensure efficient and effective lobby management. Key Features of Better Lobby: Queue Management: Streamline the flow of members with efficient queue management. Reduce […]
Boost Your Member Engagement and Satisfaction with Better Lobby
As credit unions aim to provide the best possible experience for their members, it’s important to understand the changing landscape of member engagement and satisfaction. With the increasing use of technology, members expect to have access to their financial institution at their fingertips. To meet these expectations, credit unions need to adopt innovative solutions that […]
We’re All Ears: Help Us Help You with Better Lobby Features
At Better Lobby, we believe that the best features come from listening to those who use our software every day – you! Whether you’ve been with us for a while or are new to the Better Lobby family, we want to hear your ideas. Your feedback could lead to our next big feature, or we […]
How Better Lobby Appointments Can Improve Your Member Service Strategy
In today’s competitive landscape, credit unions are continuously seeking innovative strategies to enhance member service and operational efficiency. One pivotal area that holds significant promise is appointment management. Better Lobby Appointments offers a sophisticated solution designed specifically for credit unions, aiming to transform the traditional appointment setting into a dynamic tool that boosts member satisfaction […]
What is Lobby Management? How to Optimize your Credit Union’s Member Experience
In today’s fast-paced world, every interaction counts, especially for credit unions. Credit unions known that their personalized service must provide their members with top-notch experiences, starting from the moment they step into the branch. This is where effective lobby management becomes essential. What is Lobby Management? Lobby management is a system that improves the operations […]
Unlocking Efficient Member Service with Better Lobby Kiosk
In the fast-paced world of financial services, credit unions face the dual challenge of enhancing member satisfaction while optimizing operational efficiency. Enter the Better Lobby Kiosk—an innovative solution designed to transform member services from the ground up. This powerful tool not only minimizes wait times but also enriches the member experience with self-service options, all […]
How Better Lobby Drives Strategic Decisions for Credit Union CEOs
In the dynamic world of financial services, Credit Union CEOs are constantly seeking innovative ways to enhance operational efficiency, improve member satisfaction, and ensure compliance with regulatory standards. Enter Better Lobby—a sophisticated tool designed specifically for credit unions to streamline operations and enhance strategic decision-making. This blog post delves into how Better Lobby equips CEOs […]
The Future of Member Engagement: Interactive Technologies That Are Changing the Game
In today’s digital age, staying connected and engaged with members is more critical than ever for financial institutions. This article dives into how innovative technologies are transforming the way credit unions interact with their members. By integrating advanced tools and systems, these institutions can significantly enhance member satisfaction and streamline service delivery. What to Expect: […]
Better Lobby for Enhanced Branch Efficiency
In the dynamic landscape of financial services, credit unions face the dual challenge of enhancing operational efficiency while ensuring a seamless member experience across multiple branches. This is where Better Lobby comes into play, revolutionizing the way credit unions operate with its innovative features such as Online Queuing and the Flexible Branch Video Module. These […]
Behind the Scenes: How Better Lobby’s Data Analytics Empowers Credit Unions
In an era where data reigns supreme, credit unions are not just financial institutions; they are hubs of member activity and interaction. Recognizing patterns, understanding member needs, and optimizing operations are not just goals but necessities for success. This is where Better Lobby steps in, not just as a lobby management tool but as a […]
How Better Lobby Acts as a Mood Tracker for Your Credit Union
In any credit union, understanding the mood or sentiment of your members can significantly impact service delivery and overall member satisfaction. Better Lobby, with its comprehensive suite of features, effectively serves as a mood tracker, providing invaluable insights into the emotional pulse of your members. This innovative approach not only enhances member experience but also […]
Maximizing the Benefits of Video Meetings for Credit Unions
In today’s digital age, credit unions are uniquely positioned to enhance member engagement and satisfaction through video meetings. The Better Lobby Flexible Branch Video Module offers an innovative solution, allowing members to connect with credit union staff from anywhere. This capability is not just a convenience; it’s a game-changer in personalized banking services. Let’s explore […]
Elevating Member Satisfaction: How Better Lobby Empowers Credit Unions
In today’s competitive financial landscape, credit unions face the ongoing challenge of not only attracting new members but also ensuring the satisfaction and loyalty of existing ones. As institutions built on the principles of community and member-centricity, credit unions have a unique opportunity to leverage innovative solutions like Better Lobby to enhance the member experience […]
Navigate Better Branches Website
Appointment Scheduler, Appointments, articles, Branch of the Future, Business Continuity, Credit Union, Digital Channel, Disaster Planning, Flexible Branches, Mobile Appointment Booking Tool, Mobile Booking Tool, Video Meetings, Video Meetings, Visitor Management ‘Digital First’ Not ‘Digital Only’ By BlogAdministrator 22, Apr 2022 No Comments Appointment Scheduler, Appointments, Business Continuity, Disaster Planning, Flexible Branches, Member Satisfaction, member […]
Exploring the Boundaries of Digital Banking: Addressing Limitations and Expanding Solutions for Credit Unions
In the ever-evolving landscape of banking, the transition to digital platforms has been nothing short of transformative. From convenient mobile applications to seamless online transactions, the advent of digital banking has undoubtedly revolutionized the way consumers manage their finances. However, amidst this technological advancement, it’s imperative to acknowledge the inherent limitations that digital banking presents, […]
How Better Lobby’s Queue Vibe Display Transforms Credit Union Lobbies into Mood Trackers
In today’s world, credit unions are all about providing the best service to their members. But have you ever wondered what the overall mood in your lobby is like? That’s where Better Lobby comes in with its incredible Queue Vibe Display! 🌟 This new feature acts as a mood tracker for your credit union, giving […]
Redefining Member Engagement: Banking Should be Personal
In the realm of financial services, the personal touch remains a cornerstone of the member experience. As Garret Reich, Editorial Associate with The Financial Brand, aptly articulates, “Few topics are as intimate, intimidating, and important to people as money.” This sentiment underscores the enduring appeal of face-to-face interactions within credit union branches. In an era […]
Revolutionizing Credit Union Branches: Post-COVID Branch Technology Trends
In a recent insightful piece featured in the Financial Brand, James Caliendo, CEO at PWCampbell, emphasized the critical role of embracing fresh branch technology approaches for the future prosperity of financial institutions (FIs) post-pandemic. Caliendo advocated for the expansion of branch technology offerings to include innovative tools such as interactive kiosks, iPad integration, digital marketing […]
How Credit Unions Are Evolving with Smarter Lobby Management Solutions
As credit unions grow and adapt to changing member expectations, their approach to lobby management must evolve as well. What once worked for a small branch with minimal foot traffic may no longer be sufficient as membership increases and services expand. Credit unions that modernize their lobby management can improve efficiency, enhance member experience, and […]
Revolutionizing Member Service: The Rise of Video-Only Branches in Credit Unions
In a groundbreaking move that signals a paradigm shift in member engagement, BCU, under the leadership of Chief Retail Officer Carey Price and Chief Information Officer Jeff Johnson, is set to introduce video-only branches. In a recent CUBroadcast interview, Price and Johnson delved into the rationale behind this innovative approach, shedding light on its mechanics, […]
Top 10 Banking Trends for 2016
U.S. News and World Report has published a list of the Top 10 Banking Trends for 2016 and we directly address three of their predictions with our solutions: 1) The digital and branch experience will merge. We connect the digital experience to the branch experience via our Mobile Appointment Booking Tool. 2) Branches will start to go […]
The Evolution of Banking Roles: Embracing the Universal Banker Model
In the ever-evolving landscape of banking, institutions are constantly seeking ways to optimize efficiency, enhance customer experience, and adapt to changing consumer demands. One significant trend that has emerged in recent years is the rise of the universal banker. This hybrid role, combining the responsibilities of both tellers and platform staff, has garnered attention for […]
Enhancing Customer Experience: The Evolution of Contact Centers in Credit Unions
In the realm of credit unions, the role of contact centers has transcended beyond merely handling calls and resolving issues efficiently. Today, the focus is squarely on optimizing the customer experience, bridging the gap between physical branches and digital channels. This transformation entails the integration of new technologies and channels, aimed at creating a seamless […]
Ensuring the Future of Bank Branches: Balancing Trust and Accessibility
Despite the rise of digital banking solutions, a recent survey conducted by Glory Global Solutions reveals that the majority of US consumers still value the presence of physical bank branches. This sentiment underscores the enduring importance of in-person interactions in the banking industry. However, consumers are increasingly demanding greater convenience and personalized service from their […]
Balancing Tradition and Technology: The Continuing Relevance of Credit Union Branch Locations
Despite the rapid advancement of technology in the banking sector, credit union members continue to express high levels of satisfaction with their institutions. According to the Credit Union Satisfaction Index 2015 by CFI Group, credit unions consistently rank among the highest in terms of customer satisfaction. While online and mobile banking have become increasingly influential […]
Harnessing the Power of Video Meetings: Enhancing Member Engagement through Efficient Meeting Coordination
As the banking landscape continues to evolve, financial institutions are increasingly turning to video banking as a means of expanding customer engagement and driving operational efficiency. Leading analyst firm Celent emphasizes the importance of embracing video banking to remain competitive and retain customers. In this article, we delve into the significance of video banking and […]
Transforming Branch Experiences: The Power of Video in Credit Unions
The financial industry has witnessed significant transformations over the years, with technological advancements reshaping the way financial institutions interact with their clients and members. One notable trend that has emerged is the integration of video technology within branch operations. In this article, we explore the various uses of video in credit union branches, highlighting its […]
Mobile Appointment Booking Tool acts as a “bridge” to the branch
While mobile banking continues to grow in popularity, the branch remains an important delivery channel for even the most ardent mobile banker. Case in point: a McKinsey & Company study found that consumers using mobile and online banking more than once a week are also over 60 percent more likely to be active retail branch […]
Connecting Mobile Banking and Branch Visits
While the Internet remains America’s most popular banking method, mobile banking has steadily gained momentum and is now preferred by 10 percent of consumers – up from 8 percent in 2013 – according to a recent survey by the ABA. This is certainly understandable considering the popularity of mobile banking, especially among younger consumers accustomed […]