The Future of Banking: How Credit Unions Can Stay Competitive with Innovative Tech

An image of a drone flying representing Credit Unions using Technology to stay ahead of competition in the Future

In today’s fast-evolving financial landscape, credit unions are finding it increasingly crucial to adapt and innovate to meet the growing expectations of their members. The adoption of advanced technology not only enhances operational efficiency but also significantly boosts member satisfaction and retention. This blog explores essential technologies such as online queuing systems, video meeting platforms, […]

How Credit Unions Can Streamline Operations with Self-Service Kiosks

An illustration of a kiosk in a credit union. Better Lobby software platform helps credit unions offer self check in kiosk for credit union members to check themselves into the queue.

Self-service kiosks are becoming an essential tool in credit unions. They are simple machines that let members check in, make appointments, or access services without needing a staff member to assist them. By using these kiosks, credit unions can provide faster, more convenient services, making things easier for both members and staff. Why Self-Service Kiosks […]

Using Better Lobby’s Appointment Features to Tackle Peak Times

Hello! Managing a busy credit union can be a big challenge, especially when lots of members come in at the same time. This is called “peak times,” and it can make both members and staff feel rushed and overwhelmed. 🕒 That’s where Better Lobby comes in! We have some really cool tools that can help […]

The Role of Real-Time Analytics for Credit Unions in Customizing Member Experience

real-time analytics for credit union member experience

Real-time analytics is like having super-fast updates about what’s happening right now. For credit unions—places where people save and borrow money—knowing things quickly is super important. It helps them make smart decisions fast, just like how a weather app updates you instantly about the weather, so you know if you need an umbrella. Purpose of […]

Optimizing Credit Union Operations with Better Lobby During Economic Challenges

Credit unions today are facing some tough challenges. With money being tight for everyone, credit unions are seeing fewer deposits. They also don’t have enough people working, or sometimes there just isn’t enough staff to cover everything that needs to be done. Plus, with prices going up because of inflation, credit unions have to work […]

Cost-Effectiveness of Lobby Management Systems in Credit Unions

Lobby management systems are special tools that help credit unions organize how members are served in the lobby. This technology makes sure members don’t wait too long and helps staff manage their tasks better. Think of it as a smart system that organizes the queue, so everyone knows their turn, just like taking a number […]

How to Train Your Staff to Maximize the Benefits of Better Lobby

When a credit union adopts new technology like Better Lobby, it’s not just about installing software or setting up new systems—it’s about empowering your team to use these tools effectively. Proper training is the key that unlocks the full potential of any technology, ensuring that your staff can use it confidently and competently. This is […]

From Data to Decisions: Elevate Your Credit Union with Better Lobby Analytics

In the ever-evolving financial sector, staying ahead means understanding every aspect of your operations, especially how you interact with your members. Better Lobby’s suite of analytics and reporting tools offers credit unions a crystal-clear lens into these interactions, providing the data needed to make strategic decisions that spur growth and enhance member service. Understanding Data-Driven […]

Understanding Better Lobby Notifications: A Beginner’s Guide

Welcome to our beginner’s guide on understanding the notification system in Better Lobby, a key tool for managing the flow and engagement of members in your credit union’s lobby. Notifications play a crucial role in keeping both staff and members informed and ensuring operations run smoothly throughout the day. What Are Better Lobby Notifications? Better […]

Introduction to Better Lobby: What Is It and How Does It Work?

A photo of staff in a credit union working together. Better Lobby software can improve teamwork of credit union staff and lobby efficiency.

What is Better Lobby? Better Lobby is a software platform designed to make daily operations in credit unions smoother and more efficient. It helps manage the flow of members inside the lobby, from the moment they walk in, through their service, and until they leave. This tool is a game-changer for both credit union staff […]

How to Use Better Lobby Wall Display to Inform and Engage Members

A photo of staff of a credit union talking to a member, helping them with a service with a debt card. The better lobby wall display can be placed in credit union lobbies to communicate to members who is going to be served next, reducing conflict in the branch, and optimizing credit union's efficiency of serving members and improving member satisfaction.

Navigating the dynamics of a credit union lobby can often be as complex as managing the financial needs of its members. In this bustling environment, managing member expectations isn’t just a courtesy; it’s crucial for maintaining harmony and efficiency. That’s where the Better Lobby Wall Display comes into play, revolutionizing how members interact with your […]

No Cupcake Sprinkle ATM Here, Just Better Lobby’s Innovative Self-Check-In Kiosk

In an era where convenience is king, credit unions are increasingly turning to automation to enhance their member services. One standout innovation in this digital transformation is the self-check-in kiosk. Better Lobby’s self-check-in kiosk represents a significant leap forward in how credit unions interact with their members, streamlining operations and enhancing user experience. This article […]

Introducing the New Knowledge Base for Better Lobby: Enhanced User Experience

At Better Lobby, we’re committed to not only providing exceptional lobby management solutions but also ensuring that your team can leverage these tools to their fullest potential. We’re excited to introduce our new knowledge base—a comprehensive resource designed to transform how your credit union interacts with our platform. Up-to-Date Manuals and Instructional Videos The cornerstone […]

Better Lobby’s Mobile-First Solutions: Revolutionizing Credit Union Member Services

A women on a cell phone booking an appointment using the Better Lobby mobile booking tool. The Better Lobby software platform can help credit unions reduce wait times in their branches and locations.

Better Lobby’s Mobile-First Solutions: Revolutionizing Credit Union Member Services In the digital age, convenience is paramount. Better Lobby recognizes this and has tailored its offerings to enhance the experience of your credit union’s members and your team alike. Our suite of mobile-first solutions is designed to streamline operations and elevate member satisfaction by bringing essential […]

Enhancing Staff Efficiency with Better Lobby’s Automation Tools

automation hand for credit unions better lobby software

Understanding Automation in Lobby Management Explore the fundamentals of automation within the framework of lobby management and discover how Better Lobby incorporates these technologies to streamline daily operations and enhance service delivery. What is Automation in Lobby Management? Automation in lobby management refers to the use of software tools to handle routine tasks that would […]

Optimizing Branch Efficiency: Discover How Better Lobby Enhances Your Credit Union’s Operations

Photo of people meeting in a credit union. The people are shaking hands after a successful meeting with credit union staff helping their members with services. Better Lobby platform helps credit unions with member satisfaction.

Introducing Better Lobby: A Tailored Solution for Credit Unions Better Lobby is a lobby management platform designed specifically for credit unions. It addresses the unique needs of credit unions, providing features that ensure efficient and effective lobby management. Key Features of Better Lobby: Queue Management: Streamline the flow of members with efficient queue management. Reduce […]

Boost Your Member Engagement and Satisfaction with Better Lobby

As credit unions aim to provide the best possible experience for their members, it’s important to understand the changing landscape of member engagement and satisfaction. With the increasing use of technology, members expect to have access to their financial institution at their fingertips. To meet these expectations, credit unions need to adopt innovative solutions that […]

We’re All Ears: Help Us Help You with Better Lobby Features

At Better Lobby, we believe that the best features come from listening to those who use our software every day – you! Whether you’ve been with us for a while or are new to the Better Lobby family, we want to hear your ideas. Your feedback could lead to our next big feature, or we […]

How Better Lobby Appointments Can Improve Your Member Service Strategy

A photo of Credit Union staff using a calendar to track member appointments. Better Lobby software platform has an appointment module where staff can book appointments and track appointments for the branch and whole credit union.

In today’s competitive landscape, credit unions are continuously seeking innovative strategies to enhance member service and operational efficiency. One pivotal area that holds significant promise is appointment management. Better Lobby Appointments offers a sophisticated solution designed specifically for credit unions, aiming to transform the traditional appointment setting into a dynamic tool that boosts member satisfaction […]

What is Lobby Management? How to Optimize your Credit Union’s Member Experience

In today’s fast-paced world, every interaction counts, especially for credit unions. Credit unions known that their personalized service must provide their members with top-notch experiences, starting from the moment they step into the branch. This is where effective lobby management becomes essential. What is Lobby Management? Lobby management is a system that improves the operations […]

Unlocking Efficient Member Service with Better Lobby Kiosk

In the fast-paced world of financial services, credit unions face the dual challenge of enhancing member satisfaction while optimizing operational efficiency. Enter the Better Lobby Kiosk—an innovative solution designed to transform member services from the ground up. This powerful tool not only minimizes wait times but also enriches the member experience with self-service options, all […]

How Better Lobby Drives Strategic Decisions for Credit Union CEOs

In the dynamic world of financial services, Credit Union CEOs are constantly seeking innovative ways to enhance operational efficiency, improve member satisfaction, and ensure compliance with regulatory standards. Enter Better Lobby—a sophisticated tool designed specifically for credit unions to streamline operations and enhance strategic decision-making. This blog post delves into how Better Lobby equips CEOs […]

The Future of Member Engagement: Interactive Technologies That Are Changing the Game

In today’s digital age, staying connected and engaged with members is more critical than ever for financial institutions. This article dives into how innovative technologies are transforming the way credit unions interact with their members. By integrating advanced tools and systems, these institutions can significantly enhance member satisfaction and streamline service delivery. What to Expect: […]

Better Lobby for Enhanced Branch Efficiency

A photo of people in a credit union in a queue waiting in line. The better lobby online queue helps both credit union staff and credit union members to optimize the branch and helps to reduce branch wait-times.

In the dynamic landscape of financial services, credit unions face the dual challenge of enhancing operational efficiency while ensuring a seamless member experience across multiple branches. This is where Better Lobby comes into play, revolutionizing the way credit unions operate with its innovative features such as Online Queuing and the Flexible Branch Video Module. These […]

Behind the Scenes: How Better Lobby’s Data Analytics Empowers Credit Unions

An image of a women working in a credit union pointing to pie charts and graphs, representing the reports and dashboards of better lobby.

In an era where data reigns supreme, credit unions are not just financial institutions; they are hubs of member activity and interaction. Recognizing patterns, understanding member needs, and optimizing operations are not just goals but necessities for success. This is where Better Lobby steps in, not just as a lobby management tool but as a […]

How Better Lobby Acts as a Mood Tracker for Your Credit Union

In any credit union, understanding the mood or sentiment of your members can significantly impact service delivery and overall member satisfaction. Better Lobby, with its comprehensive suite of features, effectively serves as a mood tracker, providing invaluable insights into the emotional pulse of your members. This innovative approach not only enhances member experience but also […]

Maximizing the Benefits of Video Meetings for Credit Unions

An image of a credit union member meeting with a credit union over video meeting. Better Branches flexible branch video can enable credit unions to have video meetings with members and visitors.

In today’s digital age, credit unions are uniquely positioned to enhance member engagement and satisfaction through video meetings. The Better Lobby Flexible Branch Video Module offers an innovative solution, allowing members to connect with credit union staff from anywhere. This capability is not just a convenience; it’s a game-changer in personalized banking services. Let’s explore […]

Elevating Member Satisfaction: How Better Lobby Empowers Credit Unions

A photo of four people celebrating in a credit union. Success stories from credit unions of their use of Better Lobby, lobby management software platform.

In today’s competitive financial landscape, credit unions face the ongoing challenge of not only attracting new members but also ensuring the satisfaction and loyalty of existing ones. As institutions built on the principles of community and member-centricity, credit unions have a unique opportunity to leverage innovative solutions like Better Lobby to enhance the member experience […]

Navigate Better Branches Website

A photo of a calculator on graph paper. A pen has written notes for a credit union about member financing. How credit unions are embracing the Univeral banking model with MSR.

Appointment Scheduler, Appointments, articles, Branch of the Future, Business Continuity, Credit Union, Digital Channel, Disaster Planning, Flexible Branches, Mobile Appointment Booking Tool, Mobile Booking Tool, Video Meetings, Video Meetings, Visitor Management ‘Digital First’ Not ‘Digital Only’ By BlogAdministrator 22, Apr 2022 No Comments Appointment Scheduler, Appointments, Business Continuity, Disaster Planning, Flexible Branches, Member Satisfaction, member […]

Exploring the Boundaries of Digital Banking: Addressing Limitations and Expanding Solutions for Credit Unions

Computer illustrated Image of someone using a cell phone to access online services and digital banking.

In the ever-evolving landscape of banking, the transition to digital platforms has been nothing short of transformative. From convenient mobile applications to seamless online transactions, the advent of digital banking has undoubtedly revolutionized the way consumers manage their finances. However, amidst this technological advancement, it’s imperative to acknowledge the inherent limitations that digital banking presents, […]

Redefining Member Engagement: Banking Should be Personal

Photo of people meeting in a credit union. The people are shaking hands after a successful meeting with credit union staff helping their members with services. Better Lobby platform helps credit unions with member satisfaction.

In the realm of financial services, the personal touch remains a cornerstone of the member experience. As Garret Reich, Editorial Associate with The Financial Brand, aptly articulates, “Few topics are as intimate, intimidating, and important to people as money.” This sentiment underscores the enduring appeal of face-to-face interactions within credit union branches. In an era […]

Revolutionizing Credit Union Branches: Post-COVID Branch Technology Trends

An image of a US 100 dollar bill that has been altered with a face mask, symbolizing the covid-19 pandemic and how financial institutions adapted to the pandemic.

In a recent insightful piece featured in the Financial Brand, James Caliendo, CEO at PWCampbell, emphasized the critical role of embracing fresh branch technology approaches for the future prosperity of financial institutions (FIs) post-pandemic. Caliendo advocated for the expansion of branch technology offerings to include innovative tools such as interactive kiosks, iPad integration, digital marketing […]

Revolutionizing Member Service: The Rise of Video-Only Branches in Credit Unions

A photo of two people having a video meeting on a computer. Better Branches offers a video meeting module called Flexible Branches Video, allowing Credit Unions to talk to their members.

In a groundbreaking move that signals a paradigm shift in member engagement, BCU, under the leadership of Chief Retail Officer Carey Price and Chief Information Officer Jeff Johnson, is set to introduce video-only branches. In a recent CUBroadcast interview, Price and Johnson delved into the rationale behind this innovative approach, shedding light on its mechanics, […]

Top 10 Banking Trends for 2016

U.S. News and World Report has published a list of the Top 10 Banking Trends for 2016 and we directly address three of their predictions with our solutions: 1) The digital and branch experience will merge. We connect the digital experience to the branch experience via our Mobile Appointment Booking Tool. 2) Branches will start to go […]

The Evolution of Banking Roles: Embracing the Universal Banker Model

A photo of a calculator on graph paper. A pen has written notes for a credit union about member financing. How credit unions are embracing the Univeral banking model with MSR.

In the ever-evolving landscape of banking, institutions are constantly seeking ways to optimize efficiency, enhance customer experience, and adapt to changing consumer demands. One significant trend that has emerged in recent years is the rise of the universal banker. This hybrid role, combining the responsibilities of both tellers and platform staff, has garnered attention for […]

Enhancing Customer Experience: The Evolution of Contact Centers in Credit Unions

A photo of a contact call center where a woman is talking to a credit union member, helping them and increasing member satisfaction.

In the realm of credit unions, the role of contact centers has transcended beyond merely handling calls and resolving issues efficiently. Today, the focus is squarely on optimizing the customer experience, bridging the gap between physical branches and digital channels. This transformation entails the integration of new technologies and channels, aimed at creating a seamless […]

Ensuring the Future of Bank Branches: Balancing Trust and Accessibility

Computer illustrated Image of someone using a cell phone to access online services and digital banking.

Despite the rise of digital banking solutions, a recent survey conducted by Glory Global Solutions reveals that the majority of US consumers still value the presence of physical bank branches. This sentiment underscores the enduring importance of in-person interactions in the banking industry. However, consumers are increasingly demanding greater convenience and personalized service from their […]

Balancing Tradition and Technology: The Continuing Relevance of Credit Union Branch Locations

A digital image of a person in a network looking at a location marker that symbolizes the locations of credit union branches.

Despite the rapid advancement of technology in the banking sector, credit union members continue to express high levels of satisfaction with their institutions. According to the Credit Union Satisfaction Index 2015 by CFI Group, credit unions consistently rank among the highest in terms of customer satisfaction. While online and mobile banking have become increasingly influential […]

Transforming Branch Experiences: The Power of Video in Credit Unions

Photo and digital image of Credit Union Personalized Services. Financial institutions must adapt to the future the image symbolizes the future that credit unions can adapt to and how better lobby and better branches technology can help.

The financial industry has witnessed significant transformations over the years, with technological advancements reshaping the way financial institutions interact with their clients and members. One notable trend that has emerged is the integration of video technology within branch operations. In this article, we explore the various uses of video in credit union branches, highlighting its […]