About Better Branches CUSO
Better WorkGroups News Releases
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Better WorkGroups Benefits To Users
Better WorkGroups is a service and sales solution, designed
by a CUSO to assist CUs in achieving their core business goals of:
- Maintaining existing members
- Increasing share-of-wallet with existing members, and
- Attracting and keeping new members
Your Credit Union has a lot of competitors that want your
member. Building loyalty In a competitive marketplace requires
that you both react to and anticipate your members' needs.
Better WorkGroups equips your staff to do this in important
ways; ways that benefit the member financially and validate
the trust they have placed in their credit union.
Reacting to Members needs - Better WorkGroups will bring
consistency to the way your credit union responds to member
service requests; even if completing the request involves
"front office" and "back office" collaboration. No more emails,
voicemails, or instant messaging of member requests between
employees. Instead, each request will be system-controlled
with a process that is unique for the service being rendered.
When exceptions occur, management is notified before the
situation becomes a crisis.
Anticipating Members' needs - Better WorkGroups will enable
your credit union to do something extraordinary; proactively
provide a financially helpful recommendation that is unique to
the member being contacted. Our approach will truly delight
your members while providing real value. It will significantly
differentiate you from other service providers and permit you
to compete and win against much larger financial institutions.
Better WorkGroups excels at presenting the contact, offers and
financial information most often needed by your staff in the
context needed to render great member service and help your
credit union grow.
Some of the specific benefits of using Better WorkGroups are:
- Encourages offers presentation by enabling your MSRs to truly help the member,
while increasing share-of-wallet.
- Standardizes your service processes throughout your organization so that all
departments work together to deliver a consistent level of member service.
- Enables continuous process improvement through on-going monitoring of task
performance to identify off-standard activities or under-performing groups.
- Reduces training costs by presenting users with telephone scripts and
procedures that are unique to the service event being handled.
- Organizes large amounts of financial and service transactions in a way
that allows your front line staff to quickly and efficiently serve your customers.
- Increases staff efficiency and reduces errors by presenting only those host
commands suited to the service event that is underway.
- Controls service quality by automatically escalating tasks that deviate
from established service standards.
- Increases staff professionalism and member satisfaction
Request a Web demonstration and more product information.
To learn more choose from the links below...
Better WorkGroups Overview
Better WorkGroups Features and Components
Better WorkGroups Costs
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